Privacy Policy

Introduction

At TransferEva, we believe that privacy is not just a legal requirement but a fundamental part of customer service. When you book a ride with us, you trust us with your personal information and your safety. We take this responsibility seriously.

This Privacy Policy explains how we collect, use, and protect your data in strict compliance with the Swiss Federal Act on Data Protection (nFADP) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for the processing of your personal data is:

2. What Data We Collect

We adhere to the principle of "Data Minimization". We only collect information that is absolutely necessary for the provision of our transfer services.

• Identity Data: First name and last name.
• Contact Data: Mobile phone number (for driver coordination) and email address (for booking confirmation).
• Trip Data: Pick-up/drop-off locations, flight numbers, dates, times, and passenger count.
• Technical Data: IP address, browser type, and time zone setting when you visit our website (for security and analytics).

3. Purpose of Processing

Your data is processed for the following specific purposes:

• Service Execution: To calculate fares, schedule your ride, and transport you safely to your destination.
• Communication: To send booking confirmations, updates about driver status, or emergency notifications via Email, WhatsApp, or Telegram.
• Legal Obligations: To comply with Swiss tax laws and maintain records for accounting purposes.
• Security: To prevent fraud and ensure the security of our website.

4. Data Sharing & Third Parties

We never sell your data to advertisers. We only share data with trusted third-party providers required to operate our service:

• Google Maps Platform: Used for address validation, route calculation, and distance estimation.
• Communication Tools: WhatsApp and Telegram may be used for immediate driver-passenger communication. These platforms are end-to-end encrypted.
• Hosting Provider: Our website is hosted on secure servers located in Switzerland/Europe.
• Law Enforcement: If required by Swiss law, we may disclose trip details to authorities.

5. Security Measures

We implement robust technical and organizational measures to protect your data:

• SSL Encryption: All data transmitted between your browser and our website is encrypted via TLS 1.3 (HTTPS).
• Access Control: Only authorized personnel (the driver/admin) have access to booking details.
• Data Retention: Booking records are kept for 10 years as required by Swiss commercial and tax law. After this period, data is securely deleted.

6. Cookies policy

Our website uses cookies to enhance your experience.

• Essential Cookies: Required for the booking form to function correctly (e.g., remembering your route estimation).
• Analytics Cookies: We use Google Analytics 4 (GA4) with IP Anonymization enabled to understand website traffic. This data is aggregated and does not identify individuals.

You can control or delete cookies through your browser settings at any time.

7. Your Rights

Under the nFADP and GDPR, you have the following rights regarding your personal data:

• The right to access your data.
• The right to rectify incorrect data.
• The right to request deletion of your data (Right to be Forgotten), provided there is no legal obligation to retain it.
• The right to withdraw consent for marketing communications.

8. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us immediately.